Celent has released a new report, entitled AI Everywhere for Value. Authored by senior ******* yst Alenka Grealish, the report concludes that the future of banking belongs to those who see AI and other digital capabilities as foundational for meaningful, intelligent engagement for both customers and employees.
Generative AI isn't a distant vision—it's already scaled and working inside US retail banks, powering more productive employees and richer, faster, and more personalised customer journeys.
Celent dives into several case studies that demonstrate real value being delivered among a global set of financial institutions, and we distil our observations into a set of actionable findings. Banks exploring their options for AI investment and business case development will find this flash report highly informative.
Empowering employees with AI capabilities at scale
Extending value levers beyond efficiency/productivity to revenues
Bank case studies that evidence ******* ulative value, and

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