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Q2 results declined year over year: Revenue fell 11.3% to $455 million, while adjusted EBITDA dropped to $39 million from $52 million, pressured by weakness in the Engage segment.
Engage faces client and profitability challenges: Revenue declined 12.1% as public-sector and technology clients came under pressure. TTEC is reviewing a high-single-digit number of underperforming engagements and lowered its full-year Engage revenue and margin outlook.
Digital strategic review and balance-sheet actions underway: TTEC began reviewing strategic alternatives for its Digital business while reiterating its full-year Digital guidance. Net debt fell to $767 million, and covenant flexibility from lenders is expected to support liquidity.
TeleTech (NASDAQ:TTEC) reported second-quarter results that fell short of its plan, as revenue and profitability declined from a year earlier amid pressure in its Engage segment. Management said it is pursuing cost reductions, operational changes and client profitability reviews while beginning a strategic-alternatives review for its TTEC Digital business.
#engage #digital #revenue #declined
Q2 results declined year over year: Revenue fell 11.3% to $455 million, while adjusted EBITDA dropped to $39 million from $52 million, pressured by weakness in the Engage segment.
Engage faces client and profitability challenges: Revenue declined 12.1% as public-sector and technology clients came under pressure. TTEC is reviewing a high-single-digit number of underperforming engagements and lowered its full-year Engage revenue and margin outlook.
Digital strategic review and balance-sheet actions underway: TTEC began reviewing strategic alternatives for its Digital business while reiterating its full-year Digital guidance. Net debt fell to $767 million, and covenant flexibility from lenders is expected to support liquidity.
TeleTech (NASDAQ:TTEC) reported second-quarter results that fell short of its plan, as revenue and profitability declined from a year earlier amid pressure in its Engage segment. Management said it is pursuing cost reductions, operational changes and client profitability reviews while beginning a strategic-alternatives review for its TTEC Digital business.
#engage #digital #revenue #declined
3 months ago
