3 hours ago
The king of fast food has officially been dethroned.
For the first time in more than a decade, Chick-fil-A is no longer the top-rated quick-service restaurant, according to the American Customer Satisfaction Index (ACSI), which rates eateries based on thousands of customer surveys reflecting on recent experiences with major chains.
After an 11-year run, results from 16,464 respondents knocked the chicken chain from its coveted spot in favor of sandwich shop Jersey Mike's, which was commended for its freshness, food variety and value. Securing an ACSI score of 84 out of 100, Jersey Mike's edged Chick-fil-A out by one point after adding 238 net new locations in 2025 and clearing $4.2 billion in sales.
"The U.S. restaurant industry faced difficulties in 2025, with total sales struggling to keep pace with inflation," said the report published Tuesday, June 16. "In a market defined by trade-offs, customers are placing greater emphasis on consistency, reliability, and perceived value as opposed to just price. Brands that deliver a consistently enjoyable experience are gaining ground."
Wondering where your favorites ranked in 2026? Read more below.
For the first time in more than a decade, Chick-fil-A is no longer the top-rated quick-service restaurant, according to the American Customer Satisfaction Index (ACSI), which rates eateries based on thousands of customer surveys reflecting on recent experiences with major chains.
After an 11-year run, results from 16,464 respondents knocked the chicken chain from its coveted spot in favor of sandwich shop Jersey Mike's, which was commended for its freshness, food variety and value. Securing an ACSI score of 84 out of 100, Jersey Mike's edged Chick-fil-A out by one point after adding 238 net new locations in 2025 and clearing $4.2 billion in sales.
"The U.S. restaurant industry faced difficulties in 2025, with total sales struggling to keep pace with inflation," said the report published Tuesday, June 16. "In a market defined by trade-offs, customers are placing greater emphasis on consistency, reliability, and perceived value as opposed to just price. Brands that deliver a consistently enjoyable experience are gaining ground."
Wondering where your favorites ranked in 2026? Read more below.
