When people talk about shoplifting and organized retail crime (ORC), they tend to focus on the bottom-line impact on businesses. That makes sense because the numbers aren't small, according to the National Retail Federation's (NRF) The Impact of Theft & Violence 2026 report.
"The 2026 report demonstrates a concerning shift as criminals move beyond traditional shoplifting to more sophisticated external theft schemes, with retailers reporting higher rates of repeat offenders (50%), ORC-related incidents (40%), and walkout or pushout theft (37%). Fraud is also rising, with phone scams (69%), loyalty fraud (51%) and gift card theft or fraud (42%) increasing," the data showed.
The NRF, however, does not focus on how theft and thieves impact frontline retail workers.
A new report from HALOS, a bodycam company used by retailers like Walmart, Target, Kroger, TJ Maxx, H&M, and Aldi, shows that it does, and that the impact is quite severe.
"Two-thirds of frontline workers have experienced customer aggression acutely enough that they've considered leaving their job," according to HALOS' study of 2,500 frontline employees.
#according
"The 2026 report demonstrates a concerning shift as criminals move beyond traditional shoplifting to more sophisticated external theft schemes, with retailers reporting higher rates of repeat offenders (50%), ORC-related incidents (40%), and walkout or pushout theft (37%). Fraud is also rising, with phone scams (69%), loyalty fraud (51%) and gift card theft or fraud (42%) increasing," the data showed.
The NRF, however, does not focus on how theft and thieves impact frontline retail workers.
A new report from HALOS, a bodycam company used by retailers like Walmart, Target, Kroger, TJ Maxx, H&M, and Aldi, shows that it does, and that the impact is quite severe.
"Two-thirds of frontline workers have experienced customer aggression acutely enough that they've considered leaving their job," according to HALOS' study of 2,500 frontline employees.
#according
1 day ago
