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For the vast majority of my life, even as a retail expert who has covered the industry for over 30 years, I never thought much about supply chains outside of work. When I went to a grocery store, it nearly always had what I wanted.
During the Covid pandemic, however, supply chains became a dinner topic because our stores were running out of, or had run out of, key supplies.
In some cases, it was minor. You wanted Bounty, but had to settle for Brawny or even Viva.
When it came to toilet paper, however, that's when people really noticed, and panic buying stepped up. Americans weren't going to the bathroom more. They were not going to the office, so our supply of toilet paper wasn't geared for our quickly changing needs.
MIT supply chain expert Yossi Sheffi commented on the product shortages during the height of the pandemic in 2020.

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2 months ago

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