Disjointed software is eroding billable hours, as accountancy practices lose time managing platform friction instead of focusing on client deliverables, according to Haiilo's State of the Employee Experience 2026 report.
The research shows that 38% of professional services employees spend at least 11% of their working week – representing upwards of four hours for standard full-time staff – handling complications caused by fragmented systems.
Around 23% dedicate more than a fifth of their working hours to troubleshooting difficulties created by disconnected applications and processes.
Application switching represents a primary driver of these workflow disruptions.
More than half (51%) of respondents frequently toggle across several separate tools to complete an individual task, whilst 49% rely on between four and seven workplace platforms during a standard week.
#working #employee
The research shows that 38% of professional services employees spend at least 11% of their working week – representing upwards of four hours for standard full-time staff – handling complications caused by fragmented systems.
Around 23% dedicate more than a fifth of their working hours to troubleshooting difficulties created by disconnected applications and processes.
Application switching represents a primary driver of these workflow disruptions.
More than half (51%) of respondents frequently toggle across several separate tools to complete an individual task, whilst 49% rely on between four and seven workplace platforms during a standard week.
#working #employee
2 months ago
