Klaviyo Inc. (NYSE:KVYO) is one of the top stocks to buy according to Whale Rock Capital Management. On June 30, Klaviyo Inc. (NYSE:KVYO) announced that Composer, its AI marketing agent, moved into public beta, alongside major upgrades to its existing Customer Agent. Both tools are built directly into Klaviyo's customer relationship management platform and now share the same real-time customer data, which means actions taken by one agent make the other smarter over time, the company said.
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Klaviyo designed Composer to solve two common problems marketing teams face, starting with figuring out where to focus their efforts and not having enough time to act on opportunities. The tool also identifies high-value opportunities, builds the campaigns needed to capture them, and carries out the work automatically rather than just offering suggestions.
On the other hand, Customer Agent handles customer service and support. The tool works across multiple channels, including web chat, email, text messages, and WhatsApp, and users can set it up once to run consistently everywhere or embedded into a brand's own custom interfaces.
According to Klaviyo, most companies investing in AI have not yet seen meaningful returns. As such, the company is positioning its dual-agent approach as a way to close that gap by connecting marketing and service functions instead of running them separately.