If there's one thing Lisa Vanderpump knows how to serve, it's a perfectly curated experience with a side of cheeky humor, unapologetic ambition, and enough glamour to make even a hotel check-in feel like a VIP moment.
Vanderpump brought her signature wit, business savvy brilliance, and flair for hospitality to Customer Contact Week in Las Vegas, where she shared the philosophy behind her growing empire. During both her keynote appearance and an exclusive interview with The Blast, the reality star explained that successful businesses aren't built solely on numbers but on creating memorable experiences that inspire customer loyalty.
She also discussed the challenges of transforming The Cromwell into The Vanderpump Hotel, her hands-on role in daily operations, the importance of mentorship and confidence, and why authenticity remains at the heart of every venture she creates. Along the way, she delivered plenty of classic Vanderpump humor and lots of great advice.
The Blast had the opportunity to sit down with the icon ahead of her event at CCW to chat a little about her business strategy, how the hotel is doing in its first months open, and why ambiance plays such a big role in her success. And yes, her famous pup Donut was in attendance just taking in the surroundings and looking absolutely fabulous!
Customer Contact Week, or CCW, is the world's largest customer experience convention that joins together entrepreneurs, customer service experts, and leaders in business for a week-long expo.