A woman who found hairs in her Aldi dip has said she was disappointed the company included an AI prompt in its reply when she complained.
Jo Reeves from Cotteridge in Birmingham said she found the "vile" hairs when she popped out for a snack, while her partner was in hospital.
The AI prompt included the phrase: "Make it short and concise but do not overdo it" and Reeves said: "Everyone uses AI but the language is disappointing as a customer.
An Aldi spokesperson said: "This response fell well below our normal standards of customer service. We have contacted Ms Reeves directly to apologise and fully resolve the issue she had with our product."
Reeves said: "My partner was having an op in Worcester hospital so popped to the local Aldi to get 'recovery food'."

#hairs